Cancellation policy

The key terms for changes, cancellations and no-shows.

Changing or cancelling a prepaid appointment

Prepaid services can be moved once (1), provided the change is made at least 24 hours before the start time. Deposits and payments are not refunded.

In an emergency, the appointment can be moved within 3 months.

If you miss a scheduled appointment without notice, 50% of the service's value is charged. This charge is added to your next appointment.

You receive an automatic reminder email 24 hours before every appointment. The rules above apply to changes and cancellations.